It raises one above the herd and gives one a feeling of nobility and execution to admit one’s mistakes.
By fighting you never get enough, but by yielding you get more than what you expected
Get the other person saying “yes, yes” at the outset. Keep you opponent, if possible, from saying No.
Look at the things from the other person’s viewpoint and try to get the person saying “yes, yes”
Encourage the other person to do most of the talking – and make a favorable impression
Even our friends would much rather talk about their achievements than listen to us boast about ours
If you want enemies, excel your friends but if you want friends, let your friends excel you
Make suggestions and make the other person talk about the conclusion
How would I feel, how would I react if I were in his shoes?
Pause and close your eyes and try to think the whole thing through from another person’s POV.
“I don’t blame you one iota for feeling as you do. If I were you I would undoubtedly feel just as you do.”
“Three fourths of the people you will ever meet are hungering and thirsting for sympathy. Give it to them, and they will love you.”
Make them feel that you consider them honest, upright and fair.
You can dramatize your ideas in business or in any other aspect of your life.
All men have fears but the brave put down their fear and go forward, sometimes to death, but always to victory.
You can make more friends in 2 months by becoming interested in other people than you can in 2 years by trying to get other people interested in you.
If we merely try to impress people and get people interested in us. We will never have many true, sincere friends.
It is the individual who is not interested in his fellow men who has the greatest difficulties in life and provides the greatest injury to others.
All of us like people who admire us.
If we want to make friends, let’s greet people with animation and enthusiasm.
We are interested in others when they are interested in us,
People rarely succeed at anything unless they have fun doing it – I saw those people change as the fund became work
“I find the smiles are bringing me dollars, many dollars every day.”
“I have stopped talking about what I want, I am now trying to see the other person’s POV.
Act as if you were already happy, and that will tend to make you happy.
It isn’t about what you have or who you are or where you are or what you are doing that makes you happy or unhappy – it is what you think abut it.
A man without a smiling face must not open a shop.
Simples, most common and most important ways of gaining goodwill was by remembering names and making people feel important.
That kind of listening is one of the highest compliments we can pay anyone.
I had him thinking of me as a good conversationalist when in reality, I had been merely a listener and had encouraged him to talk.
“I really know you love me because whenever I want to talk to you about something, you stop whatever you are doing and listen to me.”
They have been so much concerned with what they are going to say next that they do not keep their ears open – VIP have told me that they prefer good listeners to good talkers.
People who talk only of themselves think only of themselves.
To be a good conversationalist – be an attentive listener. To be interesting – be interested.
Royal road to a person’s heart is to talk about the things he or she treasures most.
Talk to people about themselves and they will listen for hours.
Ask yourself – what is the worst that could happen? Then prepare to accept it, then proceed to improve on the worst
If you have no critics, you’ll likely have no success
If you want to improve a person in a certain aspect, act as though that particular trait were already one f his or her outstanding characteristics.
If you can’t sleep, then get up and do something instead of lying there worrying. It’s the worry that gets you, not the lack of sleep.
By criticizing, we do not make lasting changes and often incur resentment.
Don’t criticize them, they are just what we would be under similar circumstances.
I will speak ill of no man and speak all the good I know of everybody.
The best way to develop the best that is in a person is by appreciation and encouragement.
Try leaving a friendly trail of little sparks of gratitude on your daily trips.
The only way on earth to influence other people is to talk about what they want and show them how to get it.
Arouse in the other person an eager want.
What’s your favorite line so far?